AFFECTED BY COVID-19?
It’s a stressful time for you with everything that’s going on at a time when you’re supposed to be getting excited about your wedding. I’m here to hopefully set your mind at rest where your photography is concerned.
First of all, if your wedding is on as planned and I’m not ill or isolating, I’m there with all my heart and soul. This whole episode has just made me even more passionate about capturing the love and happiness in the world, and i'm so grateful to be able to share these occasions with people like you.
If you do need to postpone because of the pandemic, please see the different scenarios I’ve outlined below.
In most cases it’s good news: if I can I’ll move your date, and won’t charge you extra for it.
FAQ
What are the usual terms for cancellation and postponement and do they apply here?
My booking agreement includes standard terms for cancellations and postponements, but I’m treating things a bit differently during the COVID-19 outbreak.
Usually, it’s something like this:
• if a client cancels the booking fee isn’t refundable and normally up to 100% of the balance may be payable if it’s short notice.
• if a client postpones and I’m available for the new date I normally apply all monies paid to the new date, but reserve the right to charge a re-booking fee depending on the circumstances.
• if a client postpones and I’m not available for the new date we usually treat it like a cancellation above.
We’re postponing our event due to COVID-19 and we have a confirmed new date.
Great! If I’m available, let’s just move everything to the new date, done.
It does need to be within 18 months of the original date, and in a few cases, I may need to charge any unrecoverable expenses if they haven’t been charged yet.
You won’t have to pay a re-booking fee or any other cancellation/postponement fees that might normally apply.
We’re postponing (not cancelling) our event but don’t have a new date yet.
Totally fine, I’ll keep your booking active for now. When you start considering new dates, if you get the opportunity, please run them by me for availability. When you have your new date finalised get back in touch and we’ll take it from there.
What if you’re not available for our new date or we’re completely cancelling?
If you’ve set your new date and I’m not available for it, I have a team of associate photographers that I can call on to stand in for me. They will be there to photograph your wedding just as passionately as me, I will then edit the photos in the style you love and provide the rest of my service as agreed.
See: https://www.kelleequinn.com/associate-team for all the details
It is, of course, disappointing to hear that your chosen photographer can’t be there on your wedding day, but we are all human and doing our best to stay healthy, keep you safe and to stay in business.
That’s why it’s SO important you find a wedding photographer who is invested enough in their business, your wedding and the result you’ll get. That way you’ll still be a priority EVEN if something unlikely happens.
If you do not wish to accept an associate or wish to completely cancel your booking then sadly we’ll have to consider it a cancellation by yourself. In these cases, no refunds are available as you have chosen not to accept the services that we can deliver on your wedding date.
Under my cancellation terms, any payments made are non-refundable. I’m sure you can understand as a tiny business I rely on this policy to keep me in business.
Can we support you in any way during this outbreak?
Thank you so much for asking!
If you’re a brand new client, just sticking with me for your rescheduled event is much appreciated.
It’s also an excellent time to get round to ordering a custom-designed album of your favourites, just get in touch for more info.